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Unboxing Ecommerce: Operations Behind Online Brands
In each episode, we order a product from the same brand, meticulously analyzing both the front and back end of placing an order. We then reverse engineer the storage, logistics, and packaging details to evaluate every step of its journey right to our doorsteps. And if we return a package, we'll dive into that process as well.
Welcome to Unboxing Ecommerce, the brainchild of two longtime friends and entrepreneurs, James Marks and Jennifer Yates. We met over 20 years ago while running our own brick-and-mortar businesses, and today, we're combining our expertise to dissect and understand the online shopping and shipping experience.
Join us for a comprehensive, 360-degree view of ecommerce. Whether you're an industry professional, an ecomm enthusiast, or just curious about what happens behind the scenes, we've got you covered.
Episodes drop every other Tuesday. Let's get to that box!
Unboxing Ecommerce: Operations Behind Online Brands
Skratch Labs with Amanda Hofman
This week James and Jennifer order from Skratch Labs with special guest, Amanda Hofman, the Co-Founder and CEO of Go To Market. Go To Market is a woman-owned branded merchandise business looking to revolutionize the way the world handles swag. Before Go To Market, Amanda was the Founder and CEO of Urban Girl Squad, the premier social networking group for women in their 20s and 30s in NYC.
Why Skratch Labs?
Skratch sends THE BEST extra goodies with every order -- really weirdo stickers and sometimes a handwritten note!
Skratch Labs: www.skratchlabs.com
Research included these sources:
- Skratch Labs: https://www.skratchlabs.com/pages/about-us
- Leeds School of Business Newsletter: https://www.colorado.edu/business/deming/news/2023/01/26/alumni-spotlight-how-skratch-labs-sports-drinks-are-key-success-not-only-athletes-founder#:~:text=Give-,Alumni%20Spotlight%3A%20How%20Skratch%20Labs'%20Sports%20Drinks%20are%20the%20Key,but%20for%20Founder%20Allen%20Lim
- Aaron Foster Designs: https://aaronfoster.myshopify.com/pages/about-us
- RocketReach: https://rocketreach.co/skratch-labs-profile_b5e0e6d3f42e69c9
- Pitchbook: https://pitchbook.com/profiles/company/122270-86#funding
- BFG: https://www.bfgpartners.com/
- Denver Channel 7 ABC: https://www.denver7.com/news/in-good-company/boulders-skratch-labs-cafe-builds-elite-sports-nutrition-into-comfort-food-menu
Skratch Lab's selected tech:
- Shopify: https://www.shopify.com/
- Gorgias: https://www.gorgias.com/
- Klayvio: https://www.klaviyo.com/
- Judge Me: https://judge.me/
Mentioned in the episode:
- What percentage of businesses fail? https://clarifycapital.com/blog/what-percentage-of-businesses-fail
- Tidio: https://www.tidio.com/
Connect with Amanda:
www.gotomarket.studio
www.instagram.com/gotomarketstudio
www.linkedin.com/in/amandagoldfinehofman/
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Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com
Connect with James Marks:
www.linkedin.com/in/jameslmarks
www.withtrivial.com
Connect with Jennifer Yates:
www.linkedin.com/in/jenniferayates
www.workwithroux.com
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Coverart imagined and designed by our friend, Melissa Dettloff
www.melissadettloff.com